Cancellation & Refund Policy

We want the process of cancelling or disputing a charge to be straightforward. This policy explains exactly how cancellations and refund requests are handled for SolarisCRM subscriptions.

This policy applies to subscriptions purchased directly through SolarisCRM at solariscrm.stellavix.in. SolarisCRM is operated by Stellavix (GST: 24GKHPR3921J1ZV), 552, Dr. Ambedkar Street, Devsar, Bilimora, Gujarat – 396380, India.

1. Cancelling your subscription

You can cancel your SolarisCRM subscription at any time from within your account — go to Settings → Subscription → Cancel plan. No forms to fill, no support ticket needed.

When you cancel, your subscription remains active until the end of the current billing period. You will not be charged again after that date. Your account and data will remain accessible until the period ends, at which point your account will move to a read-only state for 30 days before being deleted.

We do not charge any cancellation fee.

2. Refunds for paid subscriptions

Our default policy is that subscription fees are non-refundable once a billing period has started. This applies to both monthly and annual plans.

We make exceptions in the following cases:

• Billing errors: If you were charged an incorrect amount, charged twice, or charged after cancellation, we will issue a full refund for the incorrect charge.
• Annual plan cancellation within 7 days: If you subscribed to an annual plan and decide within 7 days of the renewal or initial charge that it is not right for you, contact us at rishi@stellavix.in and we will issue a pro-rated refund for the unused months.
• Extended service outage: If SolarisCRM experiences a documented outage of more than 48 continuous hours in a given month, we will apply a credit to your account for the affected period on request.

All refunds are processed to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your bank.

3. Free trial cancellation

If you are on a free trial and cancel before the trial ends, you will not be charged. Your access will end at the time of cancellation and your data will be held for 30 days before deletion.

4. Downgrading your plan

Downgrades take effect at the start of your next billing cycle. You will continue to have access to your current plan's features until then. We do not offer partial refunds for the difference in plan cost mid-cycle.

5. What happens to your data after cancellation

After your subscription ends, your account moves to a read-only state. You can export your data (leads, contacts, deals, proposals) in this window. After 30 days, your data is permanently deleted from our systems. This deletion is irreversible — we cannot recover data after this point.

If you need more time to export before deletion, contact us before the 30-day window closes and we will work with you.

6. How to request a refund

Email us at rishi@stellavix.in with the subject line "Refund request – [your account email]". Include:

• Your account email address
• The charge date and amount in question
• A brief description of the reason for the refund request

We will respond within 2 business days and resolve eligible requests within 7 business days.

7. Contact

Billing queries: rishi@stellavix.in

Stellavix
552, Dr. Ambedkar Street, Devsar
Bilimora, Gujarat – 396380
India